Branch IT Services

For companies whose business operations have many branch offices in different places/locations/areas/regions, the services provided must be well coordinated, so that clients can enjoy uniform service (both at headquarters and between branches), with high levels of comfort and a guaranteed working system availability for real time data exchange. For this reason, services are needed that guarantee the IT infrastructure system is working seamlessly.

Branch IT Services are services PT Mitra Infosarana provides to companies that have a large number of branch offices. We aim to help maintain the performance of IT and supporting equipment to ensure the operations of branch offices are not disrupted.

MANAGED BRANCH ASSETS

  1. PC/Laptop
  2. Router
  3. Printer Passbook
  4. Printer Laser Jet, Printer Maverick, Dot Matrix etc.
  5. Swicth Hub
  6. Router
  7. CCTV
  8. UPS

SCOPE OF WORK

  • Deployment: Technical support for installation, relocation, addition, and replacement of existing devices at branch offices and head offices (staging).
  • Case Management :
    1. Handling of equipment problems at branch locations will be carried out by officers who are competent in their field, according to their work coverage area.
    2. Carrying out corrective maintenance and repairs of hardware, software and installations
    3. For additional support services on Saturday/Sunday, working hours will be reflected according to conditions
  • Configuration Management
    1. Management of device information in branches to obtain recommendations as a basis for improving IT devices
  • Laporan
    1. Providing data, asset device and regular performance reports (SLA) to allow work performance monitoring every month
  • PC/Laptop :
    1. Email settings
    2. Printer settings
    3. Standard Bank software installation and settings
    4. Join Domain
    5. Windows reinstall and activation
    6. Hard Disk reformatting for PC and Laptops
    7. Network settings
  • UPS :
    1. UPS battery checks
    2. UPS checks due to power outages
    3. Other services 
  • Printer
    1. Printer needle checks
    2. Printer results troubleshooting
    3. Other services
  • Router & Switch Hub
    1. Maintenance of network devices (cables, routers, switches)
    2. Performance of configuration trouble shooting

SERVICE LEVEL AGREEMENT ( SLA )

  • 1 Hour Respond TimeRespon time 1 jam
  • 5 x 9 Monday - Friday

TERM & CONDITION

  • Option 1: Replacement of damaged parts is not included
  • Opsi 2 : If replacement of damaged parts is included, detailed data on the device to be managed is required
  • If time is needed for services outside of time stated in the SLA (for example on a Saturday or Sunday), an additional fee will be charged which has been previously agreed upon by both parties.